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Autumn Newsletter

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Woodfield Road Surgery Newsletter

Patient Participation Group.

The next Patient Participation Group meeting is to be announced. These meetings are open to all registered patients so please come along if you are free. Your ideas and views are important to us and can help us shape services to our patient's needs.

 Appointments not attended

In the month of January a total of 76 patients did not attend their booked appointments (42 with the doctors and 34 with the practice nurse) nor were the appointments cancelled so they could not be offered to patients in need of them. If you no longer need or are unable to attend the appointment you have booked, please call the surgery on 020 7266 1449 to cancel it.

 

Latest News

Covid-19 Surgery Update:

From Monday April 6th we will not be open for walk in services at  Woodfield Road Surgery all contact must be made initially by phone.

You may contact us on the usual number 020 7266 1449. If you need medical attention we will arrange for you to be seen at the most appropriate location.

 Please wear a mask when attending the practice.

  

 

WOODFIELD ROAD SURGERY                                                               January 2020

Proposed Practice Merger

Patient Information

 

As many of you will know, the past few years have been challenging for the surgery. The current changes to Primary care working have affected all GP practices. Smaller GP surgeries are particularly adversely affected by these changes. We are proud of our practice and the personal care we have maintained over many years. In order to continue to provide the highest level of patient care in the future we need to become more robust, to that end we are proposing a practice merger with Westbourne Green surgery.

Woodfield Road surgery and Westbourne Green share the same commitment to quality of care. Both practices have current CQC Good ratings and are members of the Regent Health primary care network. As neighbouring practices our patients experience similar challenges in terms of environmental health issues and access to healthcare. We also share the same local, hospital and community services. By joining forces we will be in a position not only to continue to offer an efficient and high quality service, increase service provision and capacity but also gain a better insight into what is working well in our area and have a bigger voice to influence change where needed.

We understand that you may have questions about the proposed merger. Your views are very important to us; if you would like to offer us feedback or have any specific queries please contact the practice.

By post:

The Practice managers

Woodfield Road Surgery,

7E Woodfield Road, London W9 3XZ

By email:

woodfieldroadsurgery.wpct@nhs.net

 

We have prepared a FAQ sheet which is available below and in the practice. You may also attend one of our patient engagement events where we will be happy to discuss the proposed merger and answer any questions you may have.

Our first Practice Merger event was held on Thursday 13th February  at Westbourne Green Surgery, patients and staff from both practices attended and some very productive discussions were had. Unfortunately due to Covid-19 we are unable to schedule a further meeting at this time. 

 

 

FAQ 

Is this a practice takeover?

No, this is two local practices, who have worked closely previously, joining together in order to increase our resources and improve the services we offer our patients.

What is the proposed timeline for this merger?

We will submit a formal application to NHS England in the next few weeks; if this is successful we anticipate merging later this year. Our aim is to make the transition as quickly and smoothly as possible. We will keep our patients informed each step of the way.

Will you be moving to new premises?

We intend to use one of our existing premises and are currently looking into which building will be most suitable for our needs. Fortunately it is only a five minute walk or one stop on the bus between the practices which means minimal impact on patients in terms of location.

Will I still be able to book appointments and order prescriptions online?

Yes you will. Both practices use the same IT system

Will I have to re-register when the merger takes place?

No you won’t. All our patients will transfer across to the new practice. Your registered GP will remain the same.

Will I be able to see my own GP?

Yes you will. There will be more Doctors at the new practice so you will have more choice and as is the case now, if you need to be seen urgently your own GP may not be available on that day. You will however be able to make an advance booking to see a particular Doctor. Every effort will be made to maintain continuity of care.

What will the new surgery be called?

This has not been decided yet, we are open to suggestions.

How will this affect booking appointments?

This is an area we will be looking at in detail. We anticipate an improvement in waiting time for appointments and will be reviewing the appointment system to ensure that we have the correct balance between routine and urgent appointments. We will make sure that we keep you fully informed of any changes to your current arrangement.

How will you keep me informed about the merger?

At this point we will be posting regular updates on our websites, newsletter updates in the practices and will hold open sessions for you to attend (dates to be announced once approval for the merger is received)

 Please be assured that every effort will be made to minimise any disruption to our patients during the transition period and we are grateful for your understanding at this time.

 

 Pride in Practice Gold Award

Over the past few months we have been working on and have completed the Pride in Practice quality assurance programme. We are proud to announce that we achieved Gold standard were awarded a plaque by the LGBT foundation. 

Pride in Practice

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